Level 4 Quiz

1/10

ABC Air

Working With Relatives

Working with relatives can be difficult. Family relationships can cause stress at work. There can also be conflicts of interest.

Relatives include any people related by blood, marriage, or adoption. Staff who live in the same house may be considered relatives.

ABC Air allows relatives to work together. Exceptions include situations that can negatively impact the workplace. For example, relatives may not work together in these situations:

  • One relative would supervise the other.
  • Relatives would be on the same team.
  • The relationship may appear to create conflicts of interest.

This policy applies to all job changes. It also applies to new hires and to new relationships. Staff who become relatives of each other must inform Human Resources.

This policy does not apply to internships.

Question

You work in the billing department at ABC Air. The main purpose of the policy shown is to:

  1. A.instruct employees how to treat relatives who work at ABC Air.
  2. B.describe potentially stressful working conditions.
  3. C.explain the rules about employees who are relatives.
  4. D.explain why ABC Air never hires relatives of employees.
  5. E.describe the differences in family and work relationships.

2/10

ABC Air

Working With Relatives

Working with relatives can be difficult. Family relationships can cause stress at work. There can also be conflicts of interest.

Relatives include any people related by blood, marriage, or adoption. Staff who live in the same house may be considered relatives.

ABC Air allows relatives to work together. Exceptions include situations that can negatively impact the workplace. For example, relatives may not work together in these situations:

  • One relative would supervise the other.
  • Relatives would be on the same team.
  • The relationship may appear to create conflicts of interest.

This policy applies to all job changes. It also applies to new hires and to new relationships. Staff who become relatives of each other must inform Human Resources.

This policy does not apply to internships.

Question

You work in the billing department at ABC Air. According to the policy shown, if you get married to one of the ABC Air repair technicians, you should:

  1. A.inform your supervisor.
  2. B.notify Human Resources.
  3. C.transfer to the repair department.
  4. D.sign a conflict of interest waiver form.
  5. E.apply for an internship.


3/10

Riverside Memorial Hospital

During and after a snowstorm, there will be both route and schedule changes for the hospital employee bus. The bus will run 15 minutes early, so in the first stops (at Artesian and Riverdale), the bus will be approximately 10 minutes early. These stops are on a hillside, so please wait at the top of the hill, so that the driver can stop safely. When the driver approaches, step back from the curb. The driver will stop away from the snowdrifts on the side of the road, so next check for traffic, walk carefully to the bus, and board from the street. Once on the bus please proceed quickly as far back as possible so we do not block traffic. The bus will not stop at Bellevue Square or the Stadium. Employees usually boarding at those places will be picked up at the Eastdale Mall stop, which will be approximately 5 minutes early. The final stops, at Robinson and Clark, will be about 5 minutes behind schedule. Ice storms may cause the shuttle service to be canceled for a period of time. Listen to your local radio station after an ice storm. When cancelations occur, you will receive an email announcement, and it will also be announced on the local radio station. 

Question

It is the middle of a snowstorm, and you normally board the bus at the Stadium. What should you expect? 

  1. A.The bus will be approximately 10 minutes early.
  2. B.The bus will be approximately 5 minutes early.
  3. C.The bus will be approximately 5 minutes late.
  4. D.The bus will not be stopping at the Stadium.
  5. E.The bus will stop away from the snowdrifts.
4/10

Riverside Memorial Hospital

During and after a snowstorm, there will be both route and schedule changes for the hospital employee bus. The bus will run 15 minutes early, so in the first stops (at Artesian and Riverdale), the bus will be approximately 10 minutes early. These stops are on a hillside, so please wait at the top of the hill, so that the driver can stop safely. When the driver approaches, step back from the curb. The driver will stop away from the snowdrifts on the side of the road, so next check for traffic, walk carefully to the bus, and board from the street. Once on the bus please proceed quickly as far back as possible so we do not block traffic. The bus will not stop at Bellevue Square or the Stadium. Employees usually boarding at those places will be picked up at the Eastdale Mall stop, which will be approximately 5 minutes early. The final stops, at Robinson and Clark, will be about 5 minutes behind schedule. Ice storms may cause the shuttle service to be canceled for a period of time. Listen to your local radio station after an ice storm. When cancelations occur, you will receive an email announcement, and it will also be announced on the local radio station. 

Question

You are waiting for the bus to arrive at the top of the hill on Artesian in a snowstorm. When should you board the bus? 

  1. A.Immediately after the bus stops away from the snowdrifts
  2. B.After the bus door opens
  3. C.After stepping back from the curb but before carefully walking across the street
  4. D.After checking for traffic but before heading to the back of the bus
  5. E.After heading to the back of the bus
5/10

Leaner Dry Cleaners

When a customer comes in with clothes to be cleaned, follow these steps:

1. Pick up each piece of clothing and identify the type (for example, a dress).

2. Write on the order form, in the correct space, the type of clothing and the quantity (for example, 1 dress, 2 pairs of slacks).

3. Ask the customer if there are any stains on the clothing. If so, ask what kind of stain it is and where it is located. Write on the order form the type of stain, and put a green sticky dot on the stained area. If the customer doesn't know the type of stain, put a blue sticky dot on the area and write "unknown stain" on the order form.

4. Put the clothes to be cleaned in the bins behind the counter.

5. Ask for the customer’s name, phone number, and email. Write all three on the order form. 

6. Check the box next to the day the order will be picked up on the bottom of the order form. File the top of the order form in the order box. Tear off the bottom of the form and give it to the customer. 

7. Thank the customer, and tell them the day their order will be ready. 

Question

You are taking a customer’s order. When do you ask if there are any stains on the clothing? 

  1. A.Before looking to identify the type of clothing
  2. B.After identifying the clothing type
  3. C.After writing down the types and quantities on the order form
  4. D.After putting the clothes in the bin behind the counter 
  5. E.After asking for the customer’s name, phone, and email 
6/10

Leaner Dry Cleaners

When a customer comes in with clothes to be cleaned, follow these steps:

1. Pick up each piece of clothing and identify the type (for example, a dress).

2. Write on the order form, in the correct space, the type of clothing and the quantity (for example, 1 dress, 2 pairs of slacks).

3. Ask the customer if there are any stains on the clothing. If so, ask what kind of stain it is and where it is located. Write on the order form the type of stain, and put a green sticky dot on the stained area. If the customer doesn't know the type of stain, put a blue sticky dot on the area and write "unknown stain" on the order form.

4. Put the clothes to be cleaned in the bins behind the counter.

5. Ask for the customer’s name, phone number, and email. Write all three on the order form. 

6. Check the box next to the day the order will be picked up on the bottom of the order form. File the top of the order form in the order box. Tear off the bottom of the form and give it to the customer. 

7. Thank the customer, and tell them the day their order will be ready. 

Question

When customers come back to Leaner Dry Cleaners to pick up their clothes, what should they bring with them so you can tell which is their order? 

  1. A.Top of the order form
  1. C.Green sticky dot
  2. D.Blue sticky dot
  3. E.Description of the types of clothing (for example, 1 dress, 2 pairs of slacks
7/10

City Hall Evacuation Procedure

As the floor monitor for your area, you are responsible for ensuring that all persons in your area are accounted for. When the alarm goes off, first check each employee’s space to make sure they leave the building. Then check conference rooms and restrooms for visitors. Note the name of anyone who does not leave. If you are not on the ground floor, tell everyone to take the stairs to the ground floor and go out the main door. DO NOT USE ELEVATORS. If anyone needs help, call x2122 and the fire department will come. 

Employees coming from the western exit should gather at the northwest corner of the parking lot across Apple Avenue so that everyone will be accounted for. Employees coming from the southern exit should gather at the northeast corner of the gazebo across from Grant Park. Employees coming from the northern or eastern exits should gather in the parking lot on Damen. Do not go toward Ocean Avenue or Lincoln Park. Wait until the fire department gives the all clear signal before re-entering the building.

Question

You hear the fire alarm. If you are closest to the eastern exit, where should you go once you exit the building? 

  1. A.Ocean Avenue
  2. B.Lincoln Park
  3. C.Gazebo across from Grant Park 
  4. D.Parking lot across from Apple Avenue
  5. E.Parking lot on Damen
8/10

City Hall Evacuation Procedure

As the floor monitor for your area, you are responsible for ensuring that all persons in your area are accounted for. When the alarm goes off, first check each employee’s space to make sure they leave the building. Then check conference rooms and restrooms for visitors. Note the name of anyone who does not leave. If you are not on the ground floor, tell everyone to take the stairs to the ground floor and go out the main door. DO NOT USE ELEVATORS. If anyone needs help, call x2122 and the fire department will come. 

Employees coming from the western exit should gather at the northwest corner of the parking lot across Apple Avenue so that everyone will be accounted for. Employees coming from the southern exit should gather at the northeast corner of the gazebo across from Grant Park. Employees coming from the northern or eastern exits should gather in the parking lot on Damen. Do not go toward Ocean Avenue or Lincoln Park. Wait until the fire department gives the all clear signal before re-entering the building.

Question

You are walking back to the building after lunch when you hear the alarm and see people walking towards you on Grant Park. Which side of the building are you on? 

  1. A.South
  2. B.East
  3. C.West
  4. D.North
  5. E.Northeast
9/10

INSTRUCTIONS TO SORTING DEPARTMENT:

SPECIAL PROJECT TO FIX ORDER #3434

The customer rejected the previous order. To meet the customer’s demands, five long, blue plastic bins have been rolled by the overhead door. Piled on the other side of this room are several thousand steel rods of varying lengths. These rods are to be sorted by length and placed in the bins. Please arrange rods according to the following criteria:

         Bin “1” is for rods that are four to five meters long.

         Bin “2” is for rods that have a length of over five meters, up to eight meters.

         Bin “3” is for rods that have a length of over eight meters, up to ten meters.

         Bin “4” is for rods that have a length of over ten meters.

Set apart any irregular or especially short or long rods. We cannot afford to have any RBs again. They frustrate the customer and lower our credibility. Please ensure the accuracy of your measurements and that rods are placed into the requisite bins. Further, be sure to measure any rods where it is not immediately evident to which bin they belong.

Question

You are tasked with sorting the rods. What does RB likely stand for?

  1. A.Rejected Bins
  2. B.Requisite Bins
  3. C.Red Bins
  4. D.Rolling Bins
  5. E.Rod Bins

INSTRUCTIONS TO SORTING DEPARTMENT:

SPECIAL PROJECT TO FIX ORDER #3434

The customer rejected the previous order. To meet the customer’s demands, five long, blue plastic bins have been rolled by the overhead door. Piled on the other side of this room are several thousand steel rods of varying lengths. These rods are to be sorted by length and placed in the bins. Please arrange rods according to the following criteria:

         Bin “1” is for rods that are four to five meters long.

         Bin “2” is for rods that have a length of over five meters, up to eight meters.

         Bin “3” is for rods that have a length of over eight meters, up to ten meters.

         Bin “4” is for rods that have a length of over ten meters.

Set apart any irregular or especially short or long rods. We cannot afford to have any RBs again. They frustrate the customer and lower our credibility. Please ensure the accuracy of your measurements and that rods are placed into the requisite bins. Further, be sure to measure any rods where it is not immediately evident to which bin they belong.

Question

You are tasked with sorting the rods. Which bin should a rod that is regularly shaped and eleven meters go into? 

  1. A.It should be set aside.
  2. B.Bin 1
  3. C.Bin 2
  4. D.Bin 3
  5. E.Bin 4

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